We have ordered online for delivery twice over the past 2 months and everything was perfect.
It was the worst im still waiting for my pizza its been 2 days literrally
Follow instructions? Nope. For some reason, I keep giving them chances. I would say that about 90% of the time they don't get my order right. It's not difficult. This time I ordered a pepperoni pizza with cheddar crust. They hype up their FREE FLAVORED CRUST! and then they don't do it. Before they discontinued the flavor drizzle, they used to just skip that part. Are they unable to read the last line of the order? The order really wasn't complicated at all. Pizza. Pepperoni. Cheddar crust.
In Florida for a week from Chicago. Came in 30 minutes and everything was perfect for a right before closing order.
We ordered two medium pizzas on a Tuesday at 12:15. They told us it would be 40 to 45 minutes to receive. That was reasonable being it was lunch time. We waited an hour and a half before calling. When we called they told us it should be there at any time. We waited another 35 minutes.....still no pizza. I called the store back and ask to speak to the manager. He told me it should be there at any time. I told him that is what we were told 30 minutes ago. He said "Well I don't know what to tell you". I said really....that is all you have to say? He said "I don't know what you want me to say. I can't help the traffic". I told him that I understood an hour even with traffic but it has now been two hours and still no pizza and when we do receive our pizza it will be cold. I ask him if that was the only excuse he could come up with was traffic two hours later (our location is less than 10 minutes away). I said what kind of manager are you that is not a little more concerned about a complaint like this...not to offer some sort of discount or apology or anything. He said well do you want to cancel the order I can call the driver. I said really???? He then said that he could call the driver back, make a new one and send him back out. I told him that would be at least another 45 minutes. He went on so I ended up hanging up on him. When the pizza guy arrived, at least 10 minutes after I got off of the phone, I told him he could leave it but we were not paying for it. I also told him he could tell his boss that I said he was an a******* and that I would be calling his district manager. He took the pizza with him. I understand that he could not leave it and he was only the driver so I didn't give him any abuse. He told me he was the only driver they had. I'm now trying to get a hold of his district manager to put in a formal complaint. What a poor excuse for a manager.
Pizza Hut is a US Meal Delivery based in Bonita Springs, Florida. Pizza Hut is located at 27241 Bay Landing Dr, Bonita Springs, FL 34135, USA.
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